Understand our approach to refunds, cancellations, and software subscriptions.
This policy applies to software, subscriptions, digital products and professional services purchased from Asia Lanka Developers. Please review the relevant product description, quotation or agreement before confirming your purchase.
This Refund Policy applies to software, subscriptions, digital products, and services purchased from Asia Lanka Developers. Please review the applicable product description, quotation, or agreement before making a purchase.
Because software and digital products may be delivered electronically and access may begin immediately, completed purchases are generally not refundable once the software licence has been activated or the digital product has been delivered, except where a refund is required by applicable law or expressly agreed by us in writing.
This policy does not remove any consumer rights that cannot legally be excluded.
Subscriptions for optional modules, premium features, and business management tools are charged according to the plan selected at the time of purchase.
If a product or feature includes a free trial, its duration and any charges after the trial will be disclosed before subscription. Please cancel before the trial ends if you do not want to continue with a paid subscription.
If a charge is made incorrectly or contrary to the terms presented to you, contact us so that we can investigate.
Payments for custom software, website development, configuration, or other professional services may cover work already completed, resources committed, or agreed project milestones.
Refund eligibility for these services will depend on the written quotation, project agreement, work completed, and applicable law. Any agreed cancellation charges or milestone terms should be reviewed before work begins.
If you believe you have been charged more than once, charged the wrong amount, or charged for a service you did not authorize, please contact us with the relevant transaction details.
We will review the matter and arrange a correction or refund where appropriate.
If a purchased product does not operate substantially as described, please contact our support team with a description of the problem and any relevant error messages.
We may first attempt to resolve the issue through troubleshooting, configuration assistance, repair, or another appropriate remedy. If the problem cannot be resolved, any refund or other remedy will be assessed under the purchase agreement and applicable law.
To submit a refund or billing request, contact us with the following information:
We will review your request and may contact you for additional information. If a refund is approved, processing time may depend on the payment method or provider.
Where practical, approved refunds will be issued through the original payment method. If this is not possible, we will contact you to agree on an appropriate alternative, subject to applicable law and payment-provider requirements.
We reserve the right to assess requests based on the facts of each case and the terms of the relevant purchase. Nothing in this policy excludes statutory refund rights or other remedies that must be provided under applicable law.
For refund, cancellation, or billing enquiries, please contact our team.
+94 77 1911 482
Our commitment to transparency: Refund requests are reviewed individually and handled in accordance with the applicable purchase terms and legal requirements.